Owner - Frequently Asked Questions
Can I still stay in my own property?
Yes of course you can. When your owner account is created you will get log in details so that you can access our site and block out any dates in the calendar that you would like for yourself or friends and family. You can update this at any time.- Who will I be dealing with at Panoramic Villas?
You will be assigned an account manager depending on where you property is. You will then liaise with that person to discuss any bookings, special offers you may want to apply or changes to your listing you may want to make. You will also hear from our accounts department on a monthly basis when they make a payment to you. - What do I have to do?
All you need to do is to register your interest with us. Our new accouint managers will contact you to answer any questions you may have. Once you are happy to porceed your Panoramic account is set up or you to create your property. Don't worry we are here to help throughout this process. When we have a listing that you are happy with we will set it live on the website. Going forwards from there the only thing we need you to do is make sure you communicate with us! If you take a booking let us know so that we can make sure your calendar is up to date (you can also do this by logging on yourself.) We also ask that you answer calls, texts or emails regarding booking requests as quick as you can so that we can secure the booking for you. Quicker reaction times mean more bookings! - Do I have a say in who stays in my property?
Yes. We will always check with you that you are happy to accept bookings before we give holidaymakers the go ahead. You can also stipulate if you would prefer not to take hen/stag groups, pets etc. You just let us now and we’ll follow your instruction. - When do I get the contact details of the holidaymakers?
Once the holidaymaker has paid the final balance for their holiday. This is either 8 weeks before departure or if it is a late booking within this time frame it will be as soon as we have confirmed the booking and they have paid their balance. You will received a booking confirmation and a holiday information sheet with the name of the lead passenger, their contact details and their flight details so that you know when to expect their arrival. - Do I need to organise key collections, meet and greet etc?
Yes. We handle the whole booking process for you until the point of the final balance being paid. It is then up to you to organise someone to meet the holidaymakers and make sure everything runs smoothly when they arrive. We also ask for an emergency contact should the holidaymaker need assistance while they are staying in your property. - Do I need to return the security deposit?
Yes. If you opt for a refundable security deposit this will be paid to you along with the balance. It is your responsibility to return this to the customer within 14 days of their departure home if you are satisfied with the property.
