Frequently Asked Questions

Please visit your chosen property's availability calendar by clicking on the link that is provided in your property's listing. There you will be able to scroll through the calendar to see if your required dates are Available, Booked or Reserved.

All availability calendars are automatically updated whenever a new booking or reservation is taken for the property.

To reserve your dates you will need to submit a booking request form (see question 2)

When you have completed and submitted your booking request Panoramic Villas will confirm the property's availability and the details listed on your booking form. Once these have all been verified you will receive notification via email that your requested dates have been reserved for you. These dates will remain reserved for you for 48 hours from the time Panoramic Villas issues you with your reservation email. These 48 hours give you the opportunity to finalise your holiday details, flights etc.

You will also need to pay your deposit (or balance if travelling within 8 weeks of your arrival date) in this time period to confirm the booking. If you do not make the necessary payment within the allotted 48 hours the dates will be advertised as available again.

By completing and submitting the on-line booking request for your chosen property you are registering your interest in making a booking.

In response to this Panoramic Villas will contact you via e-mail confirming the properties availability. At the time the e-mail is sent your chosen property is reserved solely for you for 48 hours. This gives you a window of time and peace of mind to make those final holiday arrangements knowing your selected property is yours to book.

All you then have to do before the time period expires is make your initial payment which you can do through your customer account to confirm your booking.

Check-in time is 3pm

Check-out time is 10am
Earlier check-in and extended check-out times may be possible. Please enquire with Panoramic Villas via the 'Ask a Question' facility which can be found in your chosen properties listing.

To assist you with your Holiday Home choice we post reviews about that property on its advert.  The Verified Reviews are reviews that have been submitted by customers of Panoramic Villas who have used our services to organise their holiday rental.  These reviews are independent and are from genuine Panoramic  customers who have stayed in and experienced the property and its surrounding location.  Reviews that are not verified are comments that have been supplied to us by the property owner or representative.

On receiving notification via email that your 48 hour reservation period has started you will need to pay the required deposit (25% of the rental cost) to confirm your booking. To pay your deposit please visit your customer account and click on the payment folder where you will be able to follow the simple step-by-step guide which also includes a list of your different payment options.

Any bookings made within 8 weeks of your arrival will require a full balance payment.

It is easy to calculate the rental cost of your stay. If you visit the availability calendar for your chosen property and click on your arrival and departure dates the site will automatically display the total rental cost and required deposit amount for you.

Panoramic Villas offer two types of breakage deposit, the refundable and non-refundable.

You will need to view your chosen properties listing to find out which deposit is applicable.

If you have opted for a property that uses the non-refundable scheme you will be required to pay £5 per person for your stay. This fee covers each person up to £100 of accidental damage in the property. (See our Terms and Conditions for further details). This fee is non-refundable and is received by the owner.

If you have chosen a property that has the refundable damages deposit scheme then you will be required to pay the refundable accidental breakages deposit for your selected property. This payment is made either, when you pay the final balance or when you arrive at your selected property. Please check your chosen properties advert to see which is applicable.

This deposit is held by the owner who, after having had the condition of the property checked, will reimburse your deposit within 14 days of your departure date.

A comprehensive guide to not only the property itself but also local information on airports, directions, car/transfer hire, activities and amenities are all listed on each property's advert on the website. These are all accompanied by an approximate guide to the amount of time that it takes to reach the venue.

Depending on your chosen destination Panoramic Villas will be able to offer you details and advice on car hire and airport transfers. This information will be found in your chosen property's listing. You will also find comprehensive directions from the airports to your stay in this section. To further assist you, wherever possible, Panoramic Villas endeavour to provide a Google Earth map on each property's listing.

Panoramic Villas work closely with the property owners right from the outset and go through a comprehensive process to ensure that the property listing carries all the relevant and interesting points concerning that property and its location.

There may of course be occasions where specific information relevant to you may not be covered. Where this occurs please make an enquiry through our Ask a Question system and Panoramic Villas will endeavour to find an answer to your question.

On making the final payment for your holiday rental you will receive via email a Holiday Information Sheet.

This form will include a contact name, telephone number and email address of your property's representative. Please use these details to contact the representative 2 weeks prior to your arrival to arrange your meet and greet which will include key collection.

This is also an opportunity for you to ask any other questions that you may have as your holiday approaches.

Here at Panoramic Villas we know that communication is key when it comes to your holiday so as soon as you have paid you're final balance we will issue you via your e-mail a Holiday Information Sheet. This form caries all your holiday details and is sent to the property owner so that they can make the necessary arrangements for your arrival.

The HIS also carries contact details for the owner and their representative. This way you are provided with a point of contact all the way leading up to your arrival and during your stay. It is recommended that you take this form with you on your holiday.

This would be very unusual. We recommend the first thing you should do however is to try and contact them yourself using the information on the Holiday Information Sheet. If you do not receive a reply in good time then please contact us and we will contact the owner on your behalf to instigate a response.

Should the situation arise where it becomes necessary for you to change certain details of your confirmed booking Panoramic Villas will wherever possible (and in conjunction with the property owner) work to accommodate these changes. Unfortunately these changes may not always be possible but where a change is feasible there would be a £30 administration fee. For further details on changing your booking please see our Terms and Conditions.

Nobody wants to miss out on their holiday and this situation would be most unfortunate. If however you have to cancel then it is best if you refer to our cancellation policy listed our Terms and Conditions, this will also cover how to cancel.

Panoramic Villas will help wherever possible and if you need to cancel we will of course assist you should you want to rearrange your holiday booking.

Panoramic Villas is a progressive company and as such is constantly looking for ways to improve the service we provide to all our customers. It is also very important to us that the properties and their representatives/owners that we represent maintain the high standards that are expected of them.
As a result we issue all our holiday makers who stay in one of our properties with a feedback form on their return from their holiday.

We use this data to monitor and, wherever possible, enhance our performance as a holiday property booking agent. This information also enables us to evaluate our property's abilities to satisfy and provide for the needs of the holiday maker.

Where the feedback is positive the standing of that property is increased across the website and the remarks are posted in the review section for all to read.

Where constructive development is highlighted in the feedback form we work closely with all concerned to ensure these areas are understood and quickly improved upon.

Where a problem is recurring and there is an inability to find a solution the property is removed from our website.

This system helps customers who are looking to reserve a property for their holiday as they are able to read genuine reviews from people who have stayed at that particular property. It also provides peace of mind knowing that only properties that maintain a high level of services and customer satisfaction are listed on our site.

Here at Panoramic Villas we understand that finding and choosing the right property and location for your holiday is incredibly important to you. That is why our Panoramic Villas staff who have years of experience in the holiday property rental market will be happy to provide you with ideas and help guide you through to finding the property that is just right for you.