Common questions
Please visit your chosen property's availability calendar by clicking on the link that is provided in your property's listing. There you will be able to scroll through the calendar or enter your dates directly into the search facility. You will then be able to see if your required dates are Booked, Reserved or Available.
All availability calendars are automatically updated whenever a new booking or reservation is taken for the property.
To reserve your dates you will need to submit a booking request form (see question 2)
When you have completed and submitted your booking request Panoramic Villas will confirm the property's availability and the details listed on your booking form. Once these have all been verified you will receive notification via email that your requested dates have been reserved for you. These dates will remain reserved for you for 36 hours from the time Panoramic Villas issues you with your reservation email. These 36 hours give you the opportunity to finalise your holiday details, flights etc.
You will also need to pay your deposit (or balance if travelling within 8 weeks) in this time period to confirm the booking. If you do not make the necessary payment within the allotted 36 hours the dates will be advertised as available again.
On receiving notification via email that your 36 hour reservation period has started you will need to pay the required deposit (25% of the rental cost) to confirm your booking. To pay your deposit please visit your customer account and click on the payment folder where you will be able to follow the simple step-by-step guide, including a guide to your different payment options.
Any bookings made within 8 weeks of your arrival will require a full balance payment.
It is easy to calculate the rental cost of your stay. If you visit the availability calendar for your chosen property and click on your arrival and departure dates the site will automatically display the total rental cost and required deposit amount for you.
Check-in time is 3pm
Check-out time is 10am
Earlier check-in and extended check-out times may be possible. Please enquire with Panoramic Villas via the 'Ask a Question' facility.
On making the final payment for your holiday rental you will receive via email a Holiday Information Sheet.
This form will include a contact name, telephone number and email address of your property's representative. This representative will contact you approximately 2 weeks prior to your arrival to arrange your meet and greet, which will include key collection.
This is also an opportunity for you to ask any other questions that you may have as your holiday approaches.
A comprehensive guide to not only the property itself but also local information on airports, directions, car/transfer hire, activities and amenities are all listed on each property's advert on the website. These are all accompanied by an approximate guide to the amount of time that it takes to reach the venue.
Panoramic Villas offer two types of breakage deposit, the refundable and non-refundable.
You will need to view your chosen properties listing to find out which deposit is applicable.
If you have opted for a property that uses the non-refundable scheme you will be required to pay £5 per person for your stay. This fee covers each person up to £100 of accidental damage in the property. (See our Terms and Conditions for further details). This fee is non-refundable and is received by the owner.
If you have chosen a property that has the refundable damages deposit scheme then you will be required to pay the £150 accidental breakages deposit. This payment is made when you pay the final balance.
This deposit goes straight to the owner who, after having had the condition of the property checked, will reimburse your deposit within two weeks of your departure date.
By completing and submitting the on-line booking request for your chosen property you are registering your interest in making a booking.
In response to this Panoramic Villas will contact you via e-mail confirming the properties availability. At the time the e-mail is sent your chosen property is reserved solely for you for 36 hours. This gives you a window of time and peace of mind to make those final holiday arrangements knowing your selected property is yours to book.
All you then have to do before the time period expires is make your initial payment which you can do through your customer account to confirm your booking.

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