Terms and Conditions
Booking
The submitting of the booking form confirms the acceptance of the stipulated terms and conditions and will be binding on all the persons intending to occupy the property whether or not such persons have signed the booking form. The booking between Panoramic Villas & Apartments (“Panoramic”) and the client is valid only after the booking form has been completed and the full amount of the appropriate deposit has been paid. Once Panoramic has confirmed the booking the signatory is responsible for the total price of the property rental. The remaining balance must be paid 8 weeks prior to arrival, if the full balance is not paid by this time Panoramic reserves the right to cancel the booking and withhold the reservation deposit. Any booking made within 8 weeks of the arrival date must be paid for in full and be accompanied by the relevant completed booking form.
Occupancy of the properties is limited to the numbers indicated on the property’s description. The client agrees not to sublet or share the property except with those named on the booking form. Bookings are not accepted from parties made up solely of young people under18 years of age.
Paying for your Villa or Apartment
Initial Deposit
Payable on booking (please see Website for individual amounts for each property).
Balance
Payable in full 8 weeks before arrival date and will include any optional extras including refundable or non-refundable deposit (whichever is applicable to the particular property being booked).
Damage Deposits
For information on deposits please see the relevant section listed in your chosen properties booking form.
All payments may be made by credit card, paypal or bank transfer. (Please note:- A small surcharge will be added to paypal and credit card transactions.
All payments may be made by credit card, PayPal or bank transfer. A small surcharge will be added to any credit card transactions.
Cancellation
Please note that if you decide to cancel your holiday written notification must be received from the lead name on the booking form as soon as possible. The following charges will apply from receipt of the notification.
| Cancellation period | Deposit Amount |
|---|---|
| More than 8 weeks prior to arrival | Deposit will be forfeited |
| 56 - 29 days prior to arrival | 50% of total holiday cost |
| 28 - 22 days prior to arrival | 70% of total holiday cost |
| 21 - 0 days prior to arrival | 100% of total holiday cost |
Reservation Changes
Should you need to make a change to your reservation an administration fee of £30.00 may become applicable and acceptance of the change will depend on whether we and/or the property owner can accommodate your requested change.
Arrival and Departure
Changeover days vary from property to property, some flexibility may be possible please enquire.
Properties will be available from 3p.m. on arrival day and must be vacated by 10a.m. on departure day.
It is your responsibility to ensure that all keys are returned according to the guidelines stipulated by the property owner or their representatives.
Agency Properties - (A)
Panoramic have a number of properties on the Panoramic website that are company owned. Panoramic also provide advertising and administration services on behalf of Agency properties (A). These properties are privately owned and managed by the property owner and/or their appointed representative(s). These properties are identified throughout the Panoramic website with (A) insignia. The Terms and Conditions stipulated in the Panoramic website are applicable to and encompass all our agency properties and their owners.
Once your final holiday balance has been received by Panoramic we will arrange for the property owner or their agent to contact you via the contact details listed in your booking form. They will then notify you of all the relevant details pertaining to your arrival and stay at your holiday rental.
Panoramic work hard to ensure that only high quality holiday rental properties are advertised on our website. However, as Panoramic is not always able to verify the information it receives from its Agency properties we are not in a position to vouch for its accuracy. Should an unfortunate situation arise where it becomes necessary for you to make a complaint or claim with regards to an Agency rental property and or its management the complaint or claim must be made directly with the Agency property owner or its appointed agent and not Panoramic. We will of course assist wherever possible to facilitate a satisfactory resolution for all parties in such a situation.
Your holiday experience is of vital importance to us and we always welcome customer feedback to enable us to provide a more efficient service and any negative reviews will be taken seriously.Liability
Panoramic accept no responsibility whatsoever for death, personal injury, accidents, losses or damages to persons or personal belongings however caused.
Panoramic villas can not be held responsible for any loss of rental time caused by travel problems, flight delays, cancellations, or any events that are outside our control in the form of Force Majeur. Liability is not accepted by Panoramic for loss of mains services i.e. water, electricity etc or failure of appliances. However, should an appliance fail we request that you notify your rental properties appointed representative immediately to facilitate the possibility of effecting a repair or replacement.
Mains services can unfortunately be interrupted. These occasions when they do occur can often only be temporary and will resume of their own accord. Should the problem continue we advise that you contact the property owner or their management agent in order to try and affect a resolution where reasonably possible.
These interruptions are outside of Panoramic controls and as a result can take no responsibility for them.
Please note that Panoramic can not accept responsibility for any action taken within vicinity of the property by any authority over which there is no control by Panoramic. There may be times when it is necessary for swimming pools and other facilities to be maintained and repaired, Panoramic can accept no responsibility for non use of any such service or facility whilst this work is carried out.
Renters Responsibility
The client agrees to pay for any breakages, losses or damages to the property that are not covered through the non-refundable/refundable deposit schemes or that are caused by intent or malicious behaviour.
The client agrees to take care of the property and leave all equipment in a clean and tidy condition at the end of their holiday.
In the event that anyone behaves in a manner that is deemed likely to cause danger, distress or annoyance to anyone else then the representative for the rental property reserves the right to terminate the clients let immediately.
Panoramic shall not be responsible for any costs the clients incur during their stay nor pay any compensation or refunds as a result of any action taken out against them.
Insurance
Panoramic always encourages their clients to take out personal travel insurance and ensure that the level of cover is appropriate to the clients individual needs and that all group members are covered. Please ensure you fully understand all the elements of your cover and actually have your policy details with you on your holiday.
Pets
Are not allowed in the rental properties.
Smoking
All properties are strictly non-smoking apart from in the grounds.
Complaints
If you are unable to resolve the issue informally, the Group Leader should write to Panoramic Villas within 7 days of your departure date. Anything received after such timescales will unfortunately not be given consideration, given that it is not possible to then resolve or collate sufficient evidence to either support or counter any issue(s) raised. In your letter you should clearly set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking. You can expect your complaint to be acknowledged within 1 working day of receipt. You should get a response and an explanation within 2 working days.
Panoramic Villas aim is to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated. Consequently timescales given for handling and responding to complaints are indicative. If a matter requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when a full reply can be expected.
Wheelchair accessibility
Please note: where properties are listed as wheelchair accessible (single level, no steps, wide entrance etc.), we cannot guarantee that the dimensions of each individual doorway will be sufficient to allow access.
Whilst every reasonable attempt has been made to ensure that all information provided is accurate Panoramic accept no responsibility for unintentional errors or omissions.