Here are some useful tips to help you get the most out of your customer account and understand the Panoramic Villas booking process. Please feel free to contact us if you need any further help.
What happens now that I have submitted my booking request?
When you have completed and submitted your booking request Panoramic Villas will confirm the property's availability and the details listed on your booking form. Once these have all been verified you will receive notification via email that your requested dates have been reserved for you. These dates will remain reserved for you for 36 hours from the time Panoramic Villas issues you with your reservation email. These 36 hours give you the opportunity to finalise your holiday details, flights etc.
You will also need to pay your deposit (or balance if travelling within 8 weeks of your arrival date) in this time period to confirm the booking. If you do not make the necessary payment within the allotted 36 hours the dates will be advertised as available again.
When and how do I pay?
On receiving notification via email that your 36 hour reservation period has started you will need to pay the required deposit to confirm your booking. To pay your deposit please visit your customer account and click on your booking where you will be able to follow the simple step-by-step guide which also includes a list of your different payment options.
Any bookings made within 8 weeks of your arrival will require a full balance payment.
Where can I find details of the property owner?
Once you have paid the final balance for your holiday you will receive a Holiday Information Sheet that has the contact details of the property owner and/or representative that you should call or email before your arrival at the property. This Holiday Information Sheet can be accessed at any time within your booking under the tab ‘Booking Documents.’ Your booking confirmation is also kept here and both documents should be printed off and kept to hand during your holiday.
How will I know when I need to pay my balance?
You will receive 2 payment reminder emails before your balance is due as well as one of the date of payment and 2 late payment reminders after this date. You can also access your account at any time to check on your booking details and payment due date.
I want to make a booking but I haven’t arranged my flights.
You can add flight details into your booking at any time once you have arranged these; we ask for these so that the owner is aware of your arrival and departure times.
What time do I check in and what time do I have to check out?
Check-in time is 3pm and check-out time is 10am.
Earlier check-in and extended check-out times may be possible. Please enquire about this.
When do I get my damage deposit back?
Panoramic Villas offer 3 types of breakage deposit, the refundable and non-refundable.
You will need to view your chosen properties listing to find out which deposit is applicable.
If you have opted for a property that uses the non-refundable scheme you will be required to pay £5 per person for your stay. This fee covers each person up to £100 of accidental damage in the property. (See our Terms and Conditions for further details). This fee is non-refundable and is received by the owner.
If you have chosen a property that has the refundable damages deposit scheme then you will be required to pay the refundable accidental breakages deposit for your selected property. This payment is made either, when you pay the final balance or when you arrive at your selected property. Please check your chosen properties advert to see which is applicable.
This deposit is held by the owner who, after having had the condition of the property checked, will reimburse your deposit within 14 days of your departure date.
The third option is a non-refundable damage protection plan. If you have chosen a property that has adopted the Group Non Refundable Damage Protection Plan then a flat £35 fee will be added to your booking. This fee will cover all persons named on the booking form for all small damages up to £350.00. This fee is non-refundable and is received by the owner.
How do I change my booking?
Should the situation arise where it becomes necessary for you to change certain details of your confirmed booking Panoramic Villas will wherever possible (and in conjunction with the property owner) work to accommodate these changes. Unfortunately these changes may not always be possible but where a change is feasible there would be a £30 administration fee. For further details on changing your booking please see our Terms and Conditions.
What if I need to Cancel my Booking?
Nobody wants to miss out on their holiday and this situation would be most unfortunate. If however you have to cancel then it is best if you refer to our cancellation policy listed our Terms and Conditions, this will also cover how to cancel.
Panoramic Villas will help wherever possible and if you need to cancel we will of course assist you should you want to rearrange your holiday booking.
Internet security is paramount when booking online. At Panoramic Villas we want you to have peace of mind when using our booking system. This is why we use Sagepay, one of the world’s leading payment gateways to ensure that your details are kept secure. Your details will not be passed on to any third parties by our company.
I have a property I would like to advertise with Panoramic Villas
We are always happy to hear from property owners with good quality holiday homes that would like us to advertise their property for them. If you would like further details about this please contact our business development team on firstname.lastname@example.org.