Frequently Asked Questions
We understand that listing your property with us requires a level of trust on your behalf. As such we work hard to earn and maintain that trust. We have fast and clear lines of communication to ensure complete clarity about what it is we do for you.
Below are some Frequently Asked Questions that will help you. If your Question isn’t here or you simply want to know more then you can contact us and one of our team will be in touch straight away.
1. Can I still stay in my own property?
No problem at all. Simply fill in the dates you want to reserve on your calendar and save the booking.
2. Who will I be dealing with at Panoramic Villas?
You will have your own personal account manager who will work with you on your initial integration and then be responsible for achieving those all-important bookings for you.
3. What do I have to do?
All you need to do is contact us to register your interest. One of our New Account Managers will contact you to answer any questions you may have. Once you are happy to proceed your Panoramic account is set up where your advert will be created. When we have a listing that you are happy with we will set it live on the website. From there the only thing we need you to do is make sure you communicate with us! If you take a booking let us know so that we can make sure your calendar is up to date (you can also do this by logging on yourself.) We also ask that you answer calls, texts or emails regarding booking requests as quick as you can so that we can secure the booking for you. Quicker reaction times mean more bookings!
4. Do I have a say in who stays in my property?
Yes. We will always check with you that you are happy to accept bookings before we give holidaymakers the go ahead. You can also stipulate if you would prefer not to take hen/stag groups, pets etc. You just let us now and we’ll follow your instruction.
5. When do I get the contact details of the holidaymakers?
Once the holidaymaker has paid the final balance for their holiday. This is either 8 weeks before their arrival at your property or if it is a late booking it will be as soon as we have confirmed the booking and the customer has paid their balance
6. Do I need to organise key collections, meet and greet etc?
Yes. We handle the whole booking process for you until the point of the final balance being paid. It is then up to you to organise someone to meet the holidaymakers and make sure everything runs smoothly when they arrive.