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Terms & Conditions

Welcome to Panoramic Villas Ltd. We are a Limited Company registered in England and Wales under company number 7236296. Panoramic Villas are an online accommodation booking agent. We provide a service that enables us to represent owners of properties that are available for rent to persons who are looking for a holiday rental. By using this website and Panoramic Villas’ services you acknowledge that you agree to the following Terms and Conditions.

Before booking a property through Panoramic Villas you should take the time to read our Terms and Conditions as they do form a legally binding agreement.

Our Terms and Conditions are divided into two sections: The first set relate to the agreement between you and Panoramic Villas for the booking of accommodation and arranging services it provides; the second set form the basis of your agreement with the property owner who is the one responsible for supplying the accommodation you have rented.

Section 1 - Your Terms & Conditions as the renter with Panoramic Villas Ltd.

In these Terms and Conditions we and us refers to Panoramic Villas and you and your refers to all persons named on the booking request form, including anyone who is added or substituted at a later date.

Acceptance of Terms and Conditions

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Terms and Conditions. You must be at least 18 years of age to make a booking with us.

Your agreement with Panoramic Villas becomes binding when

  1. you have completed the appropriate booking request form and the correct deposit amount has been paid in full; or
  2. if the booking is made within 8 weeks of the arrival date the conditions will become binding as soon as the completed booking request form and total rental balance is received by us

At the point the Terms and Conditions become valid the specified group leader becomes responsible for the total price of the property rental. Your agreement with us will be governed by English Law and is subject to the jurisdiction of English Courts.

Booking

To secure a booking for your chosen accommodation you will need to complete the online booking request form and follow the on-screen instructions.

Once availability has been confirmed to you by us via email you will have a 36-hour period within which to make your deposit payment.  During this time the dates you have requested will be reserved solely for you. Should this 36-hour period expire you will need to re-submit your booking form to re-confirm the availability of your chosen property. To secure your booking a deposit amount of 25% of the rental cost is required to be paid. 

Should your booking be made within 8 weeks of the arrival date the total balance must be paid for in full.

When we have your booking request form and reservation deposit we will issue to your group leader via email a booking confirmation form. Please take the time to check the accuracy of this form and notify us within 7 days of its issue of any irregularities. We are unfortunately unable to accept responsibility for inaccuracies after this 7-day period lapses.

Bookings will not be processed where the party is made up solely of persons under 18 years of age.

At the time you make the reservation payment for your chosen property you enter into an agreement with the property’s owner (to view the owner’s Terms and Conditions please see section 2 below).

We only act as an agent in the holiday booking process and as a result cannot be responsible for the provision of the property or for any misrepresentations that the owner gives. We as a company operate a comprehensive customer feedback system which we rely on to minimise the occurrence of any such misrepresentations or deficiencies in the property’s presentation and supply.

Breakages and Damages

Should any breakages or damages occur at the property during your stay that are not covered by or exceed the terms set out in the appropriate Breakages Deposit Scheme you will be liable for the cost. Should any such damages come to the attention of the owner or their representative during your stay you will be required to pay for them forthwith. Should the damages be found when you have left the owner will be in their right to seek compensation from you. You must also indemnify us for any claim and legal cost that the owner or third party makes against us as a result of any damage that you cause during the course of your stay.

Breakages Deposits/Charges

Properties that are listed with us follow one of three Breakage Deposit schemes.

1. The Non-refundable Breakage Charge

This scheme charges each person listed on the booking request form £5.00, the cost of which is incorporated into and paid with the final balance. This covers ACCIDENTAL damage in your property during your stay up to the value of £100 per person and is non-refundable.

2. The Group Non-Refundable Breakage Charge

This scheme charges a set fee of £35 which is added to your booking. This covers members of your group for up to £350 worth of ACCIDENTAL damage in your chosen property during your stay. This fee is non-refundable. 

3. The Refundable Breakage Deposit

This scheme requires you to provide a sum specified in your individual property’s listing as a returnable deposit to cover ACCIDENTAL damages for your group during your stay.

This sum is paid as part of the final balance. We then provide the property owner with the deposit amount. The return of this deposit is the responsibility of the owner or their representative. The return is subject to any damages that may occur during your stay.

These schemes are for accidental damage up to the level stated. They do not cover you for wilful and negligent behaviour and/or damage or theft.

These schemes are not interchangeable so please check your chosen property’s individual listing to see which scheme is applicable.

Building Work

Whether your chosen property is on a resort or a residential area building work and subsequent noise can on occasion be a factor.

Work carried out by neighbours, local authorities or private developers can begin without prior notice and is not something we can control. As a booking agent we will endeavour to inform you of such circumstances wherever possible.

Cancellations or changes to your reservation by us

In the unlikely event that through our actions your booking needs to be cancelled or significantly altered we will if possible and as soon as is practicable arrange alternative accommodation of a similar type and standard for the same or similar time of year. Once we have notified you of the alternative you will have 72 hours to notify us of your acceptance. Should you not reply in this time period or choose not to accept the alternative provided your booking will be deemed as cancelled by you and any money that you have paid us will be refunded to you. We will not be liable for any costs or expenses that you incur as a result of this cancellation or change. If the accepted alternative provided is of a higher cost you will be required to fulfil the difference.

In the unfortunate instance we have to cancel or significantly change your booking due to circumstances beyond our control we regret we cannot pay any expenses, costs or losses incurred by you as a result of the change or cancellation.

Cancellation or changes to your reservation by you

Cancellation

Should you unfortunately need to cancel your booking please confirm this to us in writing via email. The following charges will apply from receipt of that email:

Cancellation period

Deposit Amount

More than 8 weeks prior to arrival

Deposit will be forfeited

56 - 29 days prior to arrival

50% of total holiday cost

28 - 22 days prior to arrival

70% of total holiday cost

21 - 0 days prior to arrival

100% of total holiday cost


The cancellation must be made by the group leader named on the booking request form. On receipt of notification of your cancellation we will inform the property owner on your behalf.

It may be the case that due to the timing of the cancellation that you will be due a partial return of funds. This would be arranged within 14 days but any charges incurred from the reimbursement would be deducted from the sum. 

Changes

Should you need to change your booking we will do our best to accommodate that change however this may not always be possible. Where the change can be accommodated a minimum £30 administration fee will be payable to us along with any other costs that are incurred due to the change.

You do need to be aware that change to your chosen property and/or dates can be perceived as a cancellation of your initial booking and the start of another. As a result the listed cancellation procedures and charges will apply.

In this case you would have 72 hours to notify us as to whether you wish to continue with your original booking or cancel it and begin a new one that is able to accommodate your changes. If we do not hear from you within this time frame we will treat your initial booking as cancelled by you.

Checking in and Departure

Changeover days vary amongst the properties that we represent. Some properties have fixed changeover days and others have complete flexibility. Please see the individual listings for the changeover day. It may be possible on occasion to alter the fixed changeover days but you would need to enquire with us via the ‘Make an Enquiry’ button on your chosen property’s listing.

Properties will be available to be occupied from 3pm on arrival day and must be vacated by 10am on the day of departure. It may be possible to change the arrival and departure times to suit your individual needs but this would have to be arranged at the time of booking your property and an increased cost may be incurred.

Complaints

In the unlikely event that you have any reason to complain or experience any problems with the service that we as a holiday property booking agent provide please notify us in writing straight away or at the latest 7 days after you have vacated the property that you booked through us. We must receive the complaint via either e-mail or recorded delivery to our head office. The complaint must be made by the group leader named on the booking form. Any complaint received after this time period will be dismissed.

All complaints will be taken seriously and reviewed by the company’s Managing Director.

The maximum amount that we will be liable to pay the complainant is the amount that we have earned or will earn from that particular booking.

As a booking agent we are the secure bridge between you and the property owner we are not responsible for issues of any kind that may arise within your chosen property during your rental period, whether that be problems with utilities /services or faulty appliances. Such issues must be brought to the attention of the property manager/owner as soon as they are identified during your stay, so that they are given opportunity to remedy these issues immediately.  Any issues with the property should be reported in writing (via email, SMS or Whatsapp.)

Force Majeure

We regret that we can not accept liability or pay any compensation where the performance of our contractual duties are prohibited or affected by or you suffer any damage or loss of any kind as a result of Force Majeure.

In these Terms and Conditions Force Majeure is listed as any occurrence that we or the supplier of the services in question could not even with due care foresee or avoid. Such events include war, threat of war, riots, civil strikes, terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport, port, or station closures, bad weather conditions, and similar events beyond our control.

Holiday Insurance

We always advise that you should take out personal travel insurance and ensure that the level of cover is appropriate to your individual holiday needs and that all group members are covered. Please ensure you fully understand all the elements of your cover and actually have your policy details with you during your stay.

Liability

We accept responsibility for death or personal injury caused by the negligent acts of our employees whilst acting in the course of their employment.

We do not accept responsibility should death or personal injury, be caused in any of the following circumstances

  1. If you or any member of your party is at fault 
  2. Any unusual or unexpected circumstances beyond our control that we could not have avoided no matter what care we used. 
  3. Any event which we could not help or prevent such as Force Majeur.

As a holiday property booking agent we can not be held responsible for any
injury illness, death, loss including enjoyment of the holiday, damage, expense, cost or other sum or claim of any description whatsoever which results from your stay in your chosen property whether this is through the fault of

  1. The owner
  2. Their employees
  3. The persons affected or any member of their party
  4. A third party not connected with the provision of your accommodation such as loss of rental time caused by delay to your flight, ferry crossing, or train journey whether the delay or cancellation is caused by adverse weather conditions, the action of air traffic controllers, the action of port authorities or governments, the rescheduling of times by the carrier, mechanical breakdown, strike or industrial action or otherwise
  5. An event or circumstance that could not have been predicted or avoided i.e. Force Majeure

We limit the maximum amount we may have to pay you for any claims that you make against us to the price of our received commission from the booking excluding insurance premiums and amendment charges. This relates to all claims that do not involve death or personal injury.

We will do our best to prevent intentional misuse of our website and the dissemination of harmful programs via our website. We will not, however, be responsible for any loss or damage caused by intentional misuse of our website or the distribution of viruses or other technologically harmful material that may infect your computer equipment, programs, data or other material as a result of your use of our website.

Material On Our Website

All copyright, database rights, trade marks and design rights in our website and in the material published on it belong to us, our licensors and our suppliers of accommodation. You are permitted to download material from our site for personal use in relation to assisting your booking of accommodation.

You must not, however, copy, transmit, alter, store, republish or link to any content or material on our website without prior written consent.

Membership

We grant users a licence to access the website in general and specifically through the customer accounts that we provide. Access can be withdrawn as a result of any type of misuse.

Unlawful or negative activity that affects the website, its performance or function is prohibited. We will not be held liable for damages or costs that are incurred due to a breach of these Terms and Conditions. We reserve the right to bring legal action against any person or party involved in the following activities (This is not an exhaustive list) :-

  1. Create a frame or any other browser border environment around this website.
  2. Attempt to access web servers and pages other than normal website usage
  3. Upload any virus or computer process that may or will affect the normal running of the website
  4. Tamper with the engineering of the website
  5. Make false, fraudulent, or misleading enquiries and bookings
  6. Post or send any content that is unlawful, libellous, offensive or inappropriate on the website
  7. Send unsolicited e-mail through our website or to or from any details obtained from our website.
  8. Attempt to or sell any license or any part of this website
  9. Engage in any activity that affects or restricts our, our users, or third parties copyright.

You shall fully indemnify us for any loss or damage suffered by us due to your direct or indirect breach of the above terms or any part of these terms.

Occupancy

Your accommodation that is arranged through us is reserved exclusively for the people listed on the confirmation details that we issue. No other persons are permitted to stay at the property unless this has been agreed with us in writing and the appropriate payments (if applicable) have been made.

If at any point during or after the booking process it becomes apparent that there is an intention to exceed the occupancy level of the chosen Holiday Home we and the owner reserve the right to cancel the booking.  Any such cancellation under these circumstances will be deemed as a cancellation by you.  This will of course not be done without prior consultation to rectify the situation

You can not sub-let or share the property other than with those persons named on the booking form. Any persons found to be in breach of this will have to vacate the property at the request of the property owner or their representative.

Passports/Visas/Health

We advise that you possess all necessary health and travel documentation that is applicable to your country of destination and personal circumstances. Any costs incurred in the arrangement of VISAS and passports must be covered by you.

Paying For Your Accommodation

After you have selected your accommodation, submitted your booking request form and final availability has been confirmed to you via e-mail by us you will be obliged to pay for and reserve your dates for your chosen accommodation. This payment will need to be made within the 36-hour reservation period which began at the time we sent you the confirmation e-mail for you to reserve your dates and book your chosen property.

The deposit is 25% of the rental cost and can be paid for by accessing your Panoramic Villas personal account where you will find all your payment options along with a step by step guide.

Any optional extras that you may choose will be added to the remaining balance.

The remaining balance is then due 8 weeks prior to arrival at your accommodation. If the full balance is not paid by this time we reserve the right to cancel the booking and withhold the reservation deposit. We will not be responsible for any costs or loss that you may incur as a result of this cancellation.

Any booking that is made within 8 weeks of the arrival date must be paid for in full in order to confirm the booking. The payment will be required after the booking request form has been submitted and the final availability has been confirmed to you. As with the reservation deposit you will then have 36 hours within which to make the payment.

If you fail to make the payment within the 36 hour period you will need to re-submit your booking request form so that the property’s availability can be re-confirmed.

Please see the payment section of your personal account for the payment charges that your chosen payment method has incurred.

If the payment you make to us returns as un-paid from your bank/building society/card provider we reserve the right to charge you a £30 administration fee. 

Payments made by you via a Payment Card will carry the below charges:

VISA 1.9% transaction surcharge
MasterCard 1.9% transaction surcharge
VISA Debit FREE transaction surcharge
Mastercard Debit FREE transaction surcharge
American Express 2.2% transaction surcharge

We retain the authority to hold funds paid by you on behalf of the property owner.

Prices

We reserve the right on behalf of the property owner to increase and decrease the prices of the accommodation at any time prior to the acceptance of your submitted booking.

Please take the time at the booking stage to ensure your price details are correct. Should there be an error please notify us immediately.

We reserve the right to correct and make good any faulty pricing in both advertised and confirmed prices.  Offers on our website supercede any deals or promotions provided on external advertising or affiliate sites and can not be taken in conjunction with our offers. 

Property Listing

Whilst we work closely with the property owner and make every effort to ensure that the description, illustrations, photographs, bed configurations and map placements of the property are fair and accurate we are only able to rely on the information supplied by the property owner. It is the responsibility of the property owner to ensure that the property listing accurately depicts their property.

Please ensure that you check all the details of the property before placing your booking as any oversights can not be dealt with retrospectively. Owners are asked to constantly monitor changes in their property and to align them with the listing. We ask for the most recent pictures of a property and that these are updated whenever there are changes but there may be instances internally where furnishings and colour schemes may differ from those advertised.  Details of properties advertised on this website supercede any other details of the property that may be advertised or used elsewhere. 

Where listed, swimming pool dimensions are approximate based on information from the property owner, we cannot be held responsible for any discrepancies in size.

Due to the changing nature of plants and foliage we can not reasonably expect the owner to record every change due to natural wastage or circumstances that are beyond their control. We are unable to take any responsibility for such discrepancies but will review as soon as any such issues are brought to our attention.

The properties advertised on our website that offer Air Conditioning/heating will use various systems. The systems can vary from ducted installation with one central system providing cooling/heating for numerous rooms to individual units which are installed in each room.

Whether offered free of charge or as a paid for optional extra. Many owners in the interests of keeping electricity charges under control may have installed restrictor boxes to the air conditioning units. The restrictor boxes allow the air conditioning unit to run for a specified period of time before automatically shutting down. The system can be re-initiated by the user at anytime. We cannot be held responsible for any inconvenience experienced by the installation of any type of restrictor units as these are installed at the preference of the property Owner.

Should you wish, please enquire prior to placing your booking and we will ascertain from the owner if your selected property has restrictors fitted.

We advise that should any failure of an Air Conditioning unit occur this must be highlighted to the property representative or owner during the time of your stay in order to provide the representative/owner with the best opportunity to rectify the issue.

Property Rental

Due to our agreement with the owner of the property that we act as the booking agent for we confirm that your chosen property will be accessible on your arrival date.  Should for reasons within the owners control this prove not to be the case then we agree to arrange if possible and as soon as is practicable alternative accommodation of a similar type and standard for the same agreed rental period.  Should you choose not to accept the alternative provided we will refund to you within 21 days the full rental cost of your booking.  We will not refund or compensate you for any further costs that you have already incurred or are subject to due to the property not being accessible for your use.   Any further claims for compensation are the property owner’s liability.

You will be required to contact us by no later than close of business on the day following your arrival date as determined in your booking and inform us that you have not been able to access the property for the purpose of fulfilling the holiday rental agreement as per the Terms and Conditions that were agreed at the time of booking.  As soon as we receive notification from you that you have not been able to access the property we will make the necessary checks with the contacts we have for that property to confirm the villa is unavailable. Should the villa be made available to you within 12 hours of reporting the lack of access then no compensation will be paid by us.

Should the property not be accessible due to reasons that are outside of the owners control such as Force Majeur then no refund of any type will be provided by us.

Resorts & Communal Facilities. Pool Heaters & Hot Tubs 

We would like to bring to your attention that certain resorts may have limited facilities available depending on destination and time of year. Please check on the properties listing for the details concerning the resort.

There may be times during your stay that the advertised communal or property facilities are not available or are restricted due to repair, maintenance or daily hygiene and safety work. We have no control of these unforeseen restrictions and as such can not be held responsible should any such situation arise or be applicable.  As such no refund or compensation can be paid.

Please note that whilst the use of the pool heater will increase the temperature of the water in a swimming pool or other water feature where a heater is used the overall temperature will fluctuate and be significantly affected by the ambient air temperature outside the pool or water feature. Where the use of a pool heater has been requested and paid for but the water temperature has been reduced or not been able to produce its normal levels due to inclement weather or a reduced ambient temperature no refund will be available. 

Where a hot tub is provided for guest use, this is used at the guests own risk and we would request that the following advice is adhered to:

In the interests of hygiene guests are politely requested to shower before and after using the hot tub.  Do not over use; 15/20 minutes maximum bathing time is a recommended guidleline.  Do not overcrowd the hot tub, it should  be very evident how many persons the machine is supposed to seat.  Do not set the temperature too high, typically 36/37 degrees should be an adequate maximum.  If you have any questions over the usage of a properties hot tub during your stay please refer directly to the property owner or representative before using it.

Specified Number of Guests

The number of guests any given property is advertised as being able to accommodate is based purely on its sleeping capacity.

We are not able to guarantee that the same number of guests can be catered for by the properties dining or lounge seating arrangements, please check and confirm before booking.

Statistics

We reserve the right to undertake studies and statistical analysis of the type of users of our site. We may distribute results from this analysis without including any nominative information or consultation with you.

Wheelchair Accessibility

Where properties are listed as wheelchair accessible (single level, no steps, wide entrance etc.), we cannot guarantee that the dimensions of each individual interior doorway will be sufficient to allow access.

TV Broadcasts and Internet Reception

The availability of English speaking TV channels in Spain is a changing situation and governed by European broadcast legislation, hence beyond our control.

We cannot be held responsible for the none availability of any channels which are no longer available and or poor quality reception received on any of the property TV's due to intermittent internet speeds or any other restrictions. This is a difficult and unforeseen situation which our owners are endeavouring to remedy when and where technically possible.

Please Note, internet reception in Spain is often not of the standard/bandwidth experienced elsewhere in Europe

The strength of the signal can also be affected by the number of devices connecting to it. We apologise for this but cannot be responsible for any problems experienced.

Certain properties may use a satellite or mobile 3G/4G Mi.Fi to provide an internet service in the home . These solutions do not provide unlimited internet. They can be effective for e-mail usage and social media viewing but are not suitable for downloading or streaming. The onus is upon the user to monitor the usage of the internet supply..

To assist with your internet connection you may wish to buy a data roaming package from your usual mobile network provider as back-up.

Utilities

The Utility supply such as Gas, Water and Electric in your selected holiday home can unfortunately be interrupted. This can be down to issues with the general supply to the area the holiday home is located in. These occasions when they do occur can often only be temporary and will resume of their own accord. Your patience during matters such as this is much appreciated as we are sure you can appreciate events such as these are out of our and the property owner/agents control. Should the problem continue we recommend you seek advice through the property owner or their representative

The loss of supply can also be a localised issue relating to the property itself, in situations such as these we advise that you contact the named property representative or owner through your holiday information sheet in order to try and effect a resolution where it is reasonably possible

We have no control or input over the supply of Utilities and cannot be held responsible for the interruption of supplies for whatever reason..

Variations to Our Terms & Conditions

We may revise these Terms and Conditions at any time by amending these pages. You are expected to check these pages from time to time to take notice of any changes we make as they are binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our website. You understand and agree that if you use the services after the date on which the Terms and Conditions have changed we will treat your use as acceptance of the updated Terms and Conditions.

Certain property adverts carry specific Owner and Representative terms and conditions.  Where these exist they will supercede those listed by Panoramic Villas where they cover the same sections of the rental agreement.  They also carry a binding authority where they set out additional terms not covered in the Panoramic Villas Terms & Conditions.

These Owner and Representative Specific terms and conditions will be viewable on the Booking Request page of the associated property advert and listed within the Holiday Information Form in your customer account after booking.  

Section 2: Property Owner and the Holiday Maker

Agreement

In this set of the listed Terms and Conditions we, us and our refers to the property owner and you and your means all persons named on the booking request form including anyone who is added or substituted later.

Your agreement with us will be governed by English Law and any dispute or claim is subject to the jurisdiction of English Courts.

Your agreement with us becomes binding when

  1. you have completed the appropriate booking request form and the correct deposit amount has been paid in full; or
  2. if the booking is made within 8 weeks of the arrival date the conditions will become binding as soon as the completed booking request form and total rental balance is received by Panoramic Villas

At the point the Terms and Conditions become valid the specified group leader becomes responsible for the total price of the property rental.

Booking and Payment for your chosen rental

When you have chosen your accommodation and submitted the appropriate booking request form Panoramic Villas will process and handle the booking procedure on our behalf.

You will be required to pay a percentage of the rental cost through Panoramic Villas to reserve your requested dates for your chosen property. The remaining balance will be due 8 weeks prior to your arrival. Should you make a booking request within the 8-week period the full balance will be payable.

Behaviour

Whilst we want you to enjoy your stay in our property we would expect you to act in a manner that shows consideration and respect for other people at all times. If in our or our representative’s reasonable opinion you or any member of your party whose behaviour causes or is likely to cause danger, upset or distress to any one else or damage to the property, or in any way damage the reputation/goodwill of ourselves we are entitled without prior notice to terminate the occupation of the person(s) involved.

Such persons will have to leave the property and we shall be under no obligation whatsoever to pay compensation or to meet any costs or expenses you may incur as a result of the stay being terminated.

Breakages and Damages Deposit/Charge

You accept responsibility for any damage or loss that is caused by intentional, reckless behaviour, theft or any conduct that is not covered by the below passage pertaining to accidental damage.

Full payment for any such damage or loss must be paid direct to us at the time. If the damage is discovered after your departure you will still be expected to cover the costs we incur in rectifying the problem. If you fail to make the payment on either instance you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.

Accidental Damage

Your chosen property will be governed by one of three accidental breakage deposit schemes. Please check your chosen property’s listing to see which one is applicable to you.

1. The Non-refundable Breakage Charge

This scheme charges each person listed on the booking request form £5.00. The cost of which is incorporated into and paid with the final balance. This covers ACCIDENTAL damage in the property during your stay up to the value of £100 per person and is non-refundable.

2. The Group Non-Refundable Breakage Charge

This scheme charges a set fee of £35 which is added to your booking. This covers members of your group for up to £350 worth of ACCIDENTAL damage in your chosen property during your stay. This fee is non-refundable. 

3. The Refundable Breakage Deposit

This scheme requires you to provide a sum specified in your individual property’s listing as a returnable deposit to cover ACCIDENTAL damages for your group during your stay.

This sum is paid as part of the final balance. The return is subject to any damages that may occur during your stay.

If the cost of accidental damage exceeds the amount covered in either scheme you will be liable to cover all additional costs in rectifying that damage. Full payment for any such damage or loss must be paid direct to us at the time. If the damage is discovered after your departure you will still be expected to cover the costs we incur in rectifying the problem. If you fail to make the payment on either instance you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.

Building Work

Whether your chosen property is on a resort or a residential area building work and subsequent noise can on occasion be a factor.

Work carried out by neighbours, local authorities or private developers can begin without prior notice and is not something we can control. Wherever possible, however, we will endeavour to inform you of such circumstances.

Cancellations or Changes to your reservation by us

In the unlikely event that through our actions your booking needs to be cancelled or significantly altered we will as soon as is practicable arrange alternative accommodation of a similar type and standard for the same or similar time of year.

Should this alternative cost more than the original booking we would not be liable for the deficit.

Once we have notified you of the alternative you will have 72 hours to notify us of your acceptance. Should you not reply in this time period or choose not to accept the alternative provided your booking will be deemed as cancelled by you and any money that you have paid to us will be refunded. We will not be liable for any costs or expenses that you incur as a result of this cancellation or change.

If a change or cancellation occurs due to circumstances that are beyond our control including force majeure no compensation costs or other sums including the expenses incurred in arranging alternative accommodation will be paid by us. In these circumstances we would not be liable to refund any monies already received by us.

Very rarely we may be forced by events out of our control namely force majeure to alter or terminate your stay after departure to your property but before the scheduled end of your stay. This is not likely but if this case occurs we regret we will be unable to make any refunds, pay you compensation or meet any expenses you incur as a result.

Cancellation or change of your booking by you

Cancellation

Should you unfortunately need to cancel your booking please confirm this to Panoramic Villas in writing via email. The following charges will apply from receipt of that email:

Cancellation period

Deposit Amount

More than 8 weeks prior to arrival

Deposit will be forfeited

56 - 29 days prior to arrival

50% of total holiday cost

28 - 22 days prior to arrival

70% of total holiday cost

21 - 0 days prior to arrival

100% of total holiday cost


The cancellation must be made by the group leader named on the booking request form. On receipt of notification of your cancellation Panoramic Villas will inform us on your behalf.

It may be the case that due to the timing of the cancellation that you will be due a partial return of funds. We would arrange this within 14 days but any charges incurred from the reimbursement would be deducted from the sum.

Changes

Should you need to change your booking we will do our best to accommodate that change however this may not always be possible. Where the change can be accommodated you would need to cover all costs that are incurred by us due to the requested change.

You do need to be aware that change to your chosen property and/or dates can be perceived as a cancellation of your initial booking and the start of another. As a result the listed cancellation procedures and charges will apply.

In this case you would have 72 hours to notify us as to whether you wish to continue with your original booking or cancel it and begin a new one that is able to accommodate your changes. If we do not hear from you within this time frame we will treat your initial booking as cancelled by you.

Checking In and Out of your property

We would ask you to note that check in is from 3pm on the day of arrival and check out is at 10am on the day of departure. (Some properties do have alternate Check In and Out times please check the listings for these details)

Should you arrive prior to the listed check in time access can not be guaranteed and you may have to wait until the allotted time. If you fail to leave by the listed check out time you will be liable to pay for an additional nights rent to be calculated on a pro rata basis to that which your original rental cost was calculated.

If your arrival will be delayed then you must contact the person whose details are on the holiday information sheet so that alternative arrangements can be made. If you fail to do so you may not be able to gain entry to the accommodation. If you fail to arrive by midday on the day after your listed arrival date and you do not advise the contact of a late arrival we reserve the right to treat the booking as cancelled by you. Should this situation arise we would not be responsible for any costs, charges, fees or losses that you incur as a result of this cancellation.

Should you require a late check out or early check in special terms may be arranged to accommodate your requests although a fee may be payable.

Complaints

If the unfortunate circumstance should arise where you feel the need to make a complaint about the property itself or the service we have provided we would ask you to inform us immediately.

We advise that you notify us at the actual time of your stay what the problem is so that we can help to resolve these for you wherever possible. It can be the case that temporary problems such as the cleanliness of the property can be difficult to quantify once you have left the premises.  The Panoramic Villas holiday information sheet includes contact details for your chosen property’s representative and should be used to notify us of any such problems as soon as you experience them.  This will provide us with the opportunity to resolve any such issues.

If for some reason we have not managed to resolve the issue and you wish to pursue the matter further then we would require written notification of your complaint within 7 days of your departure date. The complaint can be sent via the details held on the Panoramic Villas Holiday Information Sheet which will hold our contact e-mail address.

We will then be able to assess the merits of your complaint further and try to reach an amicable agreement. Any claims received outside of this time period or not reported during your stay will be dismissed as if you do not tell us about your complaint promptly, it may prove difficult to investigate or rectify your complaint. Any complaint that is made must be received from the group leader who made the initial booking within the stated 7 day period.

Force Majeure

We regret that we can not accept liability or pay any compensation where the performance of contractual duties are prohibited or affected by or you suffer any damage or loss of any kind as a result of Force Majeure.

In these Terms and Conditions Force Majeure is listed as any occurrence that we could not, even with due care, foresee or avoid. Such events include war, threat of war, riots, civil strikes, terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport, port, or station closures, bad weather conditions, and similar events beyond our control.

General Maintenance

In the interests of ensuring the property and its grounds are maintained it is necessary for our staff to visit the property to check that the property’s internal and external facilities are clean, tidy and in good working order.

We will wherever possible notify you of when our staff are likely to arrive but due to the nature of the work this may not always be possible. We ask for your cooperation when our staff visit so that they can ensure the property and its services are kept in good order for your and future residents stay.

There may be times during your stay that the advertised communal facilities are not available or are restricted due to repair, maintenance or daily hygiene and safety work. We have no control of these restrictions and as such can not be held responsible should any such situation arise or be applicable.

Please note that whilst the use of the pool heater will increase the temperature of the water in a swimming pool or other water feature where a heater is used the overall temperature will fluctuate and be significantly affected by the ambient air temperature outside the pool or water feature. Where the use of a pool heater has been requested and paid for but the water temperature has been reduced or not been able to produce its normal levels due to inclement weather or a reduced ambient temperature no refund will be available.

Insurance

Even though you are on holiday we still ask you to remember that you have the same responsibility for your personal safety and property as you do when at home. We therefore advise all clients to be vigilant and ensure that great care is taken of your personal safety and property.

This advice is applicable whether you are in or away from your accommodation.

Should you lose any items whilst on holiday through theft or otherwise please report these facts to the local police as failure to do so could invalidate any insurance claim you make.

Liability

We agree to provide accommodation that will be made, performed or provided with reasonable skill and care.

This means we will accept responsibility if for example you suffer death or personal injury that is the result of the failure of ourselves and our employees to use reasonable skill and care in the making, performing or providing of your accommodation.

We will only be responsible for what our employees do or do not do if they were at the time acting within the course of their employment or carrying out work we had asked them to do.

We will not be responsible for any injury, illness, death, loss including enjoyment of the holiday, damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following :-

  1. The fault of the person(s) affected or any member(s) of their party or
  2. The fault of a third party not connected with the provision of your accommodation by us such as loss of rental time caused by delay to your flight, ferry crossing, or train journey whether the delay or cancellation is caused by adverse weather conditions, the action of air traffic controllers, the action of port authorities or governments, the rescheduling of times by the carrier, mechanical breakdown, strike or industrial action or otherwise.
  3. An event or circumstance which could not have been foreseen or avoided even after taking all reasonable care.

The responsibility of reasonable care and diligence in the holiday home and where applicable its grounds lies with you and the individual group members.

We limit the maximum amount we may have to pay you for any claims that you make against us to the price of the booking excluding insurance premiums and amendment charges. This relates to all claims that do not involve death or personal injury.

The maximum price will not be applicable where the claim limit is less, on which occasion we will only have to cover that amount.

The maximum amount will only be payable where all has gone wrong and you have received no benefit from your stay in our property whatsoever.

Please note we can not accept any responsibility for any services that do not form part of our agreement such as a service of facility which any other supplier agrees to provide for you i.e. organised excursions etc

The standards and regulations of the country in which your claim occurred will be used as the basis for deciding whether the accommodation in question had been properly provided. This will be the case even if the accommodation did not comply with the laws and regulations of the UK which would have applied to accommodation provided in the UK.

Occupancy

Occupancy of the property will be limited to those people who are named on the submitted Holiday Information Sheet. We reserve the right to refuse entry to any person who is not named on the Holiday Information Sheet.

We may also request to see any persons passport to verify their identity and eligibility to stay in the property. Should the persons or the make up of the group change during your stay then you will be asked to leave and the stay treated as cancelled by you.

The number of occupants permitted in the accommodation shall not exceed those levels set by us. Should the occupancy be exceeded or unauthorised persons be found in the property then we reserve the right to evict those people and should circumstances dictate then the remaining group will also be requested to leave. This will also be dealt with as if the rental had been cancelled by you.

You must also allow us access to our property at any reasonable time during your stay. 

Prices and Website details

We make every effort to ensure that the information and prices at the time of advertising are accurate. On seldom occasions, however, errors can occur. It is your responsibility to verify the price and all other details of your chosen property and arrangements at the time of booking.

Should on the rare occasion problems occur that mean facilities and services become unavailable we will update you as soon as is practicable about the disruption.

We unfortunately can not accept responsibility for changes or closures to attractions and or amenities that you may have expected.

Special requests

If you have any special request you must advise Panoramic Villas in writing at the time of booking. They will then pass this information on to ourselves through the Holiday Information Sheet. Although we will endeavour to meet any reasonable request we regret we are not able to guarantee any request will be met. Failure to fulfil any special request will not be a breach of contract on our part as all such bookings will be treated as a standard booking. We unfortunately can not accept any conditional bookings.

Your Accommodation

On your departure from the accommodation it should be left in a reasonably clean and tidy condition so that we can efficiently prepare it for our next guests. If additional cleaning has been necessary a charge will be levied locally or an invoice will be sent to you on your return to your home address.

Mains services to the accommodation can unfortunately be interrupted. These occasions when they do occur can often only be temporary and will resume of their own accord. Your patience during this matter is much appreciated as we are sure you can appreciate events such as these are out of our control.

Should the problem continue we advise that you contact the named property representative through your holiday information sheet in order to try and effect a resolution where it is reasonably possible.

Should an instance occur where an appliance fails please notify your properties named representative so that where practicable repair or replacement can be arranged.

Variations to Our Terms & Conditions

We may revise these Terms and Conditions at any time by amending these pages. You are expected to check these pages from time to time to take notice of any changes we make as they are binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our site. You understand and agree that if you use the services after the date on which the Terms have changed we will treat your use as acceptance of the updated Terms